Responsibilities to include:

B2B Tech support, Laptop and Desktop Support, ISP Support, Helpdesk Support,

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Answering inbound technical support calls in a polite and informative manner for a wide variety of technical clients.​

Rapidly increasing your knowledge in technical areas you are weak in to respond to our client’s ever changing needs.​

Following documented processes both for workflow and to define interactions with customers.​

Perform troubleshooting and reproduction steps as needed within our pre-defined client’s boundaries.​

Writing quality trouble tickets in various CRM/​Ticketing programs that meet or exceed our client’s expectations.​

Attending training sessions on and off site both on and off your normally scheduled shift.​

10+2 with passed out before 2009 only....

any gradudate, like BCom, BSc, BCA, BE, BTEch, BA, Diploma, BDS, Physiotherapy graduates and so on.