* Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
* Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
* Responsible for providing technical support and building on customer relations through Troubleshooting
* Handling technical queries & objections will be a major part of job profile.
* Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues
* It’s a Complete Voice Process
Graduates/Under Graduates Min 6 months to 48 Months of International Call Centre Experience.
* Excellent Communication Skills
* Basic Technical Knowledge
* Experience in technical process would be an added advantage.
* Hardware & Networking Knowledge would be an added advantage
* Bachelor Degree, PUC (with one year of International call center experience);
* Diploma Courses (post 10+2 with 1 year international call center experience);
* Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
* Basics of Computers including Operating Systems, hardware and Internet.
* Salary 1.6 L to 3.35L + Incentives
* Shifts UK/US/Canadian Shifts
* Immediate Joinees
* Documents Mandatory
