* Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
    * Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
    * Escalate problems when unable to resolve customer issues.
    * Log and sufficiently document all contacts with customers in designated tools.
    * Responsible for providing technical support and building on customer relations through Troubleshooting
    * Handling technical queries & objections will be a major part of job profile.
    * Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues
    * It’s a Complete Voice Process

* Graduates/Under Graduates Min 6 months to 48 Months of International Call Centre Experience.
    * Excellent Communication Skills
    * Basic Technical Knowledge
    * Experience in technical process would be an added advantage.
    * Hardware & Networking Knowledge would be an added advantage
    * Bachelor Degree, PUC (with one year of International call center experience);
    * Diploma Courses (post 10+2 with 1 year international call center experience);
    * Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
    * Basics of Computers including Operating Systems, hardware and Internet.
    * 2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
    * Salary 1.6 L to 3.35L + Incentives
    * Shifts UK/US/Canadian Shifts
    * Immediate Joinees
    * Documents Mandatory