*Solving technical issues over the phone.
*Involves handling Inbound Calls.
*Involves resolving customer queries.
*Fix problems for Desktop / Laptop / Printer /Networking.
Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts,
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteri
# Customer Service Skills
# Communications ¿ verbal and written
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
*Any Graduate or PUC with minimum 6months experience
*Should have excellent communication skills
*Should be ready to work in shifts
*Should have knowledge on computers
*Thirst to excel and grow
