* Efficiently handle up selling and cross selling.
* Efficiently handle inbound and outbound calls to resolve overseas customer queries.
* Excellent English communication skills.
* Excellent interpersonal and negotiating skills.
* Flexibility to work in shifts.
* Answer inbound calls.
* should be able to work in rotational shifts.
* Graduates/Under Graduates Min 6 months to 48 Months of International Call Centre Experience.
* Excellent Communication Skills.
* Basic Technical Knowledge.
* Experience in technical process would be an added advantage.
* Hardware & Networking Knowledge would be an added advantage.
* Bachelor Degree, PUC (with one year of International call center experience).
* Excellent English communication skills.
* Excellent interpersonal and negotiating skills.
* Flexibility to work in shifts.
* Answer inbound calls.
* should be able to work in rotational shifts.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
* Responsible for providing technical support and building on customer relations through Troubleshooting.
* Handling technical queries & objections will be a major part of job profile.
* Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues.
* It’s a Complete Voice Process.
