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Golden Opportunity for Entry level and Experienced Candidates who are looking for a Change or Better Growth and for Better Package in dell , Accenture , ibm , wns , convergys , infinite , microland , and many more MNC Call Center.
Positions: Right from Entry level to Senior Associate (CSR, TSR, Sr.CSR, Sr.TSR) For Voice / SemiVoice.
Salary Package (CTC): Anywhere between 1.2Lacs to 3.35+ (Based on relevant experience)
Attractive incentives, client bonus, programme bonus, loyality bonus, joining bonus etc...
Process*
Insurance Process: UK Shift � Motor Vehicle Insurance - (Claims, retention, Underwriting)
HR Process: US Shift- (Recruitment, Leave and Compensation, absent management, Pension�)
Mortgage Process: US Shift � Deals with verification and documentation
Media Process: UK Shift � Satellite TV Customer Support
ISP Process: US Shift � Internet Service Provider � Tech Support
Collection Process: US/AUS - Insurance, credit card.
Hardcore Tech: Laptop and desktop support for US, UK.
* Excellent English communication skills.
* Excellent interpersonal and negotiating skills.
* Flexibility to work in shifts.
* Answer inbound calls.
* should be able to work in rotational shifts.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
* Responsible for providing technical support and building on customer relations through Troubleshooting.
* Handling technical queries & objections will be a major part of job profile.
* Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues.
* It’s a Complete Voice Process
* Efficiently handle up selling and cross selling.
* Efficiently handle inbound and outbound calls to resolve overseas customer queries.
* Excellent English communication skills.
* Excellent interpersonal and negotiating skills.
* Flexibility to work in shifts.
* Answer inbound calls.
* should be able to work in rotational shifts.
* Graduates/Under Graduates Min 6 months to 48 Months of International Call Centre Experience.
* Excellent Communication Skills.
* Basic Technical Knowledge.
* Experience in technical process would be an added advantage.
* Hardware & Networking Knowledge would be an added advantage.
* Bachelor Degree, PUC (with one year of International call center experience).
