Desired Candidate Profile

• Should be a graduate with minimum 50%
• BE/BTech’s less than 60% or if they have more than 60% 1 year of International Call Centre experience is mandatory
• Freshers or Experienced with  0-48 months in ICC Voice Support
• Experience: Minimum 6 months of experience in debt collection, mortgage, insurance, outbound, banking, finance, credit card etc., (only voice)
• Excellent communication skills
• Should be comfortable with working under shifts
• Spontaneous, high drive and result oriented
• Salary 1.6 L to 3.4L + Incentives
• Shifts US/UK/Australian Shifts
• Immediate Joinees

• Graduates/Under Graduates Min 6 months to 48 Months of International Call Centre Experience

• Basic Technical Knowledge
• Experience in technical process would be an added advantage.
• Hardware & Networking Knowledge would be an added advantage
• Bachelor Degree, PUC (with one year of International call center experience);
• Diploma Courses (post 10+2 with 1 year international call center experience);
• Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
• Basics of Computers including Operating Systems, hardware and Internet.
• 2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

Customer Support Openings- Voice Support – International Call Centre

Job Description

• Should be flexible for both inbound /outbound calls in order to assist customers for UK/US/Australian Customers
• 100% call taking job, will interact with US/UK/Australian
• Will process accounts and overdraft loans
• Call customers and inform them about there pending due and convince them to pay the same.
• Mortgage Process deals mainly with personal loans, validate the Loan documentation and review income, assets and collateral  documentation
• Collect borrower information, Price out and select best product for Clients' situation and recommend appropriate product or program.
• Should call clients and customers to resolve issues
• Making outbound sales, for new and existing customers
• Manages leads, by calling and qualifying the leads
• educating the customer about various products and converting the lead into a sale
• Up sells the products to the existing customer
• It is a complete voice process

Technical Support Openings- Voice Support – International Call Centre

Job Description

• Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Responsible for providing technical support and building on customer relations through Troubleshooting
• Handling technical queries & objections will be a major part of job profile.
• Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues
• It’s a Complete Voice Process