Job : Team Leader - NonTechnical, Ocwen Financial Corporation, Banglore JUST DIAL 9036095000
Brought to you by : MustBeIn   08 26 2010 09:28:55 +0000
Industry : ITES / BPO / Customer Service
Role : Team Leader -(NonTechnical)
Functional Area : Customer Support
Experience level:  1.0 to 3.0 years
Must Have Skills / Tags :

team lead

 
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  • Ensuring  targets are met with Quality
  • Quality control
  • Track down agents performance and give feedbacks
  • Training the new agents and Implementing collection techniques
  • Recruiting New agents for the process
  • Taking care of day to day activities
  • Implementing new changes for the process
  • Addressing client queries and resolving them
  • Addressing agents issues and resolving them
  •  

    Graduates with min 3 yrs exp in international call centre and 1 yr exp as team lead.

    Flexible to work in shifts.

    Excellent communication skills.

    Contact information for Team Leader - NonTechnical, Ocwen Financial Corporation, Banglore JUST DIAL 9036095000:
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    Ocwen is a global financial services company offering a variety of products and services related to residential and commercial mortgage servicing. Ocwen Financial Corporation is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, religious creed,......