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Job : technical support engineer, Microland, banglore call 9036095000
Brought to you by : MustBeIn   07 Jul 2010 11:11 AM +0000
Industry : ITES / BPO / Customer Service
Role : technical support engineer
Functional Area : Technical Support
Experience level:  0.0 to 3.0 years
Keywords :

voice process technical process server support network support

 
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Roles and responsibility for technical support engineer, Microland, banglore call 9036095000:

1.Provide Technical Support for Global Enterprise customers for a Backup and Recovery Application

2.The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues, and will not be troubleshooting servers actively)

3.You will be responsible to provide technical support for Installation, Configuration and administration related issues

4.The Job involves providing support via Phone, Chat and emails and this call taking role.

5.Excellent Customer handling skills are paramount, as you will be working with customers who are in a corporate or a Small medium business environment

Requirements for technical support engineer, Microland, banglore call 9036095000:

1.     Excellent english verbal and written communication skills
2.     Orientation towards understanding customer’s issue and responding accordingly.
3.     Good technical knowledge about Network Storage, data recovery, tape libraries, Servers, and Operating System.
4.     Certifications in MCSE, Storage, and RHC would be an added advantage.
5.     Willingness work in 24/7 working environment.

6. Fresher graduates can also apply

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Contact information for technical support engineer, Microland, banglore call 9036095000:
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  What sets Microland apart is the combination of values we practice – responsiveness to all stakeholders, ingenuity in dealing with issues, respect for the individual, integrity in every transaction we conduct, teamwork and performance orientation. All this has helped create a stimulating and......